Korean-Talking Brokers be a part of DOT’s vacationer hotline
Beginning in February, guests can have the chance to obtain help from Korean-speaking representatives on the Division of Tourism’s (DOT) newly enhanced Vacationer Help Name Heart (TACC). This expanded service goals to offer tailor-made help, guaranteeing that company can navigate their stick with ease and confidence.
DOT now gives Korean-Talking Brokers through vacationer hotline
On Saturday, February 1, the Division of Tourism (DOT) proudly introduced an thrilling enlargement of its vacationer hotline, introducing devoted Korean-speaking help to higher serve vacationers from South Korea, the most important supply of inbound tourism to the Philippines. This considerate initiative underscores the Division’s unwavering dedication to enhancing the journey expertise for guests.
Inquirers can now entry direct help from a devoted Korean-speaking consultant, obtainable to offer personalised help from Monday to Friday, between 8:00 AM and 5:00 PM Philippine Commonplace Time. This enhancement not solely bridges communication gaps but in addition demonstrates the DOT’s dedication to welcoming and accommodating the wants of worldwide vacationers.
“As South Korea continues to be our prime inbound market, this initiative ensures that Korean vacationers can simply entry help, permitting them to totally benefit from the heat, hospitality, and points of interest that make the Philippines a vacation spot to like,” acknowledged Tourism Secretary Christina Garcia Frasco. “In alignment with President Ferdinand Marcos Jr.’s imaginative and prescient of a digitally empowered authorities, the DOT is devoted to bettering its platforms to ship accessible, environment friendly, and world-class service to all vacationers, each home and worldwide.”
This enhancement is a vital step within the authorities’s formidable initiative to digitize public providers, fostering a seamless, responsive, and technology-driven strategy to aiding vacationers. As of January 30, 2025, the Vacationer Help and Buyer Care (TACC) has efficiently facilitated over 13,502 transactions, catering to vacationers from a powerful 71 totally different nationalities. Notably, the Philippines, the USA, and Australia stand out as probably the most represented nations amongst these guests.
The inquiries obtained usually embody a variety of subjects, together with normal tourism info, journey and tour providers, Division of Tourism (DOT) accreditation, and numerous profession alternatives inside the business.
Lauded as a flagship program of the DOT underneath Secretary Frasco, the TACC has garnered recognition as considered one of Asia’s main buyer help platforms. Its exemplary service was not too long ago honored with the distinguished “Finest in Service – Buyer Help (Regional Degree)” award on the acclaimed Asia Better of Finest Awards 2024, held on the luxurious Westin Dubai, Mina Seyahi Seaside Resort & Marina in Dubai, UAE.
In its ongoing dedication to vacationer comfort and inclusivity, “the DOT is working to broaden multilingual help providers together with Mandarin and different languages for a extra numerous vary of vacationers. We perceive the position of language accessibility in making a clean and pleasurable journey expertise,” added Secretary Frasco.
In 2024, the Philippines enthusiastically welcomed a powerful 1,574,152 guests from South Korea, marking a noteworthy 8.1% improve from the earlier 12 months’s whole of 1,455,977 arrivals. This outstanding determine additionally displays a 2.5% progress in comparison with the pre-pandemic 12 months of 2019, when there have been 1,539,402 arrivals, showcasing a full restoration that has not solely returned to regular however has additionally surpassed pre-pandemic ranges. South Korea continues to be the Philippines’ largest supply of international guests, accounting for greater than 26.46% of the full vacationer arrivals, underscoring the sturdy cultural and journey ties between the 2 nations.
For seamless and responsive help, vacationers can contact the TACC via numerous platforms. The DOT emphasizes the up to date cell hotline at +63 954-253-3215, guaranteeing a extra environment friendly communication channel for vacationers. Moreover, landline customers can attain the middle through 151-TOUR (151-8687), whereas inquiries will also be despatched through e mail at touristassistance@tourism.gov.ph. For real-time help, vacationers could join via Fb Messenger at Division of Tourism – Philippines or make the most of the Click2Call and Reside Webchat providers obtainable on beta.tourism.gov.ph.
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